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  • Warning, get your rate in writing. When I called for service I mentioned that I was going to use the yelp discount $35, and intended to go online and purchase via yelp. Initially the rep told me that this was for new customers only. (We used this company in another state in the past, and another address in NC a year ago.) After a brief hold, the rep came back and said that they would honor the yelp rate, because I was establishing service at a new address. The representative also told me it was not necessary to go thru yelp, that she could honor the $35 yelp rate. Guess what? After service I got the bill for the full amount, no discount. I wrote immediately explaining the situation, they did not honor the yelp rate so.....if you don't purchase via yelp.....make sure they send the rate to you in writing before they provide service. In addition, if you have a crawl space it will not be treated in your regular servicing. For these reasons, I have opted to use a different provider and canceled service with this group.
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