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| - I came to Courtesy as a final step before purchasing a pre-owned vehicle at another dealership. I am so glad I did, because I ended up getting a better car with fewer miles, and ... gasp... actual CUSTOMER SERVICE!
My salesperson Sarah could not have done a better job. I had been to several other dealerships, done my homework, knew exactly what I wanted, trade-in value, expected interest rate, etc. She was very straightforward and easy to deal with. There were none of the silly pressure tactics or back and forth I'd experienced as a single woman at other dealerships. I walked in at 10 and drove out with my "new to me" car (with financing) at 12:45. Unbelievable!! I am extremely happy with the car, the final price, and the financing. And since I am a CPA in corporate finance, I am NOT an easy customer!
Sarah followed up with me the day after my purchase to make sure everything was going well. I've had a few minor things come up since then, and Sarah has taken care of everything, communicating at every step. I can't sing her praises loudly enough.
I HAVE NEVER HAD A MORE POSITIVE EXPERIENCE BUYING A CAR.
And most impressively, Sarah's support didn't end when I signed the paperwork.
Great job Courtesy (especially Sarah!), you are definitely in a league of your own when it comes to customer service.
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