Struggled between giving them 2 stars vs. 1 star. I made a reservation over 2 weeks in advance for a 16 foot moving truck. On the day of my move I arrived 20 mins before my appointment time. Though there was only 1 person in front of me in the line, still waited nearly 15 mins in line. The staff seemed friendly and helpful, so that's the 1 star. Where I'm not happy is that apparently they nearly didn't have a truck for me even though I made the reservation. They were saying how they only had one truck left and it has no gas. It's either that or nothing. So ok, what choice do I have right? The manager there told me when I return the truck to tell the representative at the return center to call him to approve a refund for extra gas. I mean this thing was empty! Turning on the truck the fuel indicator was at the bottom of the E (EMPTY). So now I have to go out of my way to get gas when I was on a tight schedule...well minor inconvenience, but still a bother. When I return the truck, the rep is like there's no gas refunds. I told him to call the manager, which he tried twice, but couldn't reach him. So the return rep is like we never give out refunds for gas, he's not sure what this other manager is saying. So technically I paid an extra $15 for the truck rental.