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| - We had a terrific experience this past week. While I was concerned about some of the reviews stating construction, we were fortunate to not even see or hear any of its effects. Let me start by saying that my experience with Matt at check-in was amazing. He showed amazing customer service and provided great information of the hotel, tips, and directions. He answered my questions well, and made everything easy. A+
The hotel room was amazing. We were at the top and had a great view of the lake. The hotel room was clean, and there were no issues with housekeeping missing any aspect of clean up. I did call the front desk to request a few items, and though they were busy at the time, my phone call got transferred to someone else to address our needs. Very impressive.
The facilities are amazing and the pool was perfect for us. Everything was well-maintained, and there was adequate staffing. The hotel is clean and just a great environment for families. The pool hours and beach hours are limited to a certain time, so take advantage of them while you can.
We had a breakfast voucher at Rick's Cafe, and the food was great for us. I can't complain because of the made to order omelettes and the breakfast dishes, fruits and cereals that were made available were great. The service was also great and addressed our needs.
We were fortunate to go when it wasn't that busy. Parking is convenient and walkable from the front entrance. We didn't utilize valet services, but it was good to know it was available.
Overall, we loved our experience. There was great effort shown by the staff to provide great service. Would definitely stay again!
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