Dr. Kelsch was fantastic - professional, knowledgeable, friendly, etc. I was referred to him because of a thyroid issue which ultimately led to me having a Thyroid Lobectomy (one lobe of the thyroid removed.) As a result of all the various testing and results, there were a number of options on how to move forward and treat this issue. From the beginning, Dr. Kelsch took the time to explain to me in detail my diagnoses, the various treatment options, and his recommendations based on research and his experience. I had a list of questions each time I was scheduled to see Dr. Kelsch - the comprehensive information he provided always resolved my questions before I even had to ask. I was never rushed in any of my appointments and conversations... I am still taken aback by how much time he spent with me (and my spouse). I appreciated him giving me the medicalese and then explaining this in terms and language I could 100% comprehend. His staff at the downtown Scottsdale office was also great - very professional and caring. I was also extremely satisfied with the Surgical Center he operates out of (Greenbaum Surgical Specialty Hospital). The process has been so smooth... I was always 100% comfortable on how we were proceeding. The "cancer" word can cause a lot of stress... Dr. Kelsch minimized my stress and worry... I knew from the first five minutes that I was in competent hands.