I am a platnium level member with this chain and had major issues with this particular hotel. They overcharged me nearly $2,000 on my credit card which they pushed through as something like 40-50 separate transactions and have refused to resolve the issue for over a year and I've been very patient.
The steaks were cold for room service and our orders were not right many times.
Even though we had a do not disturb (make a green choice) sign on the door, they entered our room cleaned it and threw away important receipts as trash.
While I was there I had a knee injury and was on the 5th floor. The kitchen apparently had issues and twice the fire alarm went off in the middle of the night and I had to manage down the stairs with crutches in horrible pain (no staff anywhere to help even though I was in a disabled room with the roll in shower). I feel bad had that been a guy in a wheelchair at the top of the stairs sitting there.
I was told by the assistant manager that at check out he would make sure to reverse some of the charges for the mistakes on the room service and for the trouble with the fire alarms. He was out sick apparently when they checked me out.
The female manager was very rude and said I should consider myself lucky that my room charges were paid for and offered absolutely nothing.