I was seen at this Concentra location on Friday, September 18 due to a work-related injury; I was there for approximately four (4) hours. After my visit with my doctor, I scheduled my follow appointment for today, Tuesday, September 22 for 4:30 pm. On Friday, I was advised that I would need to allow 90 minutes for this appointment, even though I was scheduling an appointment time.
Nevertheless, I arrived at my scheduled time and signed in. I was taken to the triage area fairly quickly; I was advised that I would be in the next room available. At 6:00pm, 90 minutes after my scheduled appointment, I spoke with Mila at the check-in desk to advise them of my situation. They told me that a doctor called out sick, leaving them with two doctors on staff. They went on to say that it would be another THREE hours (a total of 4.5 hours after my appointment time) and there was seven other patients ahead of me. Who knows how long I would have sat before I was given the courtesy of being advised of this ridiculous wait time. This is unacceptable and unprofessional! I only returned here because of my work-related injury. My negative experience will be shared with my employer as well as any other additional outlets. Avoid this medical center at all costs!