Horrible customer service! I called at 6pm to let them know my ac was completely not running, called 4 times and on the 4th call at 945pm I was told a supervisor relayed to the tech and they weren't sure why I didn't call that I should get a call at 8am. Not trusting them I called at 7:45 am Sunday morning said someone would call. I have pets so this was bad, I get a call saying they couldn't have someone out till Monday. I had no ac how could I wait till Monday it's Arizona! I called Integrity air conditioning and they paged their tech and I had a call quickly and the tech came within an hour. I would never use Chas Roberts for anything as they don't seem to care about customers.