If I could give zero stars, I would.
I emailed customer service about a certain bag. When a representative got back to me, he/she told me that they did not have that bag in stock and asked me to contact a different Holt Renfrew store to see if they had it in stock. What kind of customer service is that? The first representative should have checked every store for their customer. I actually complained about this incident and never received an email back. UNTIL... I received a letter in the mail a few days ago about a cancellation of my loyalty card because of my recent complaint to the company. Is that ridiculous ?
Anyways, I'm so relieved that we have great alternatives like Nordstrom and Saks for in person and SSENSE + Net-A-Porter for online.
Definitely never shopping at Holt Renfrew again.