I ate here a year ago and would have given it a 2 star. This time its 3 stars....not 4 and heres why....patties are pre-frozen for sure (gourmet, yeah right). And I asked for the patty to be a tiny bit pink...it was rare! And like last time, the meat was completely unseasoned! Their flavored teas were good, and the endless fries were filling. My husband and I ended up having digestive issues for nearly 24 hours after eating there however. The environment is family-friendly, bright, and clean! The staff are helpful, kept up on the refills well enough.