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  • I have a love/hate relationship with this store. I started going to Sam Ash for all music accessories and instruments in 2012. Since then I have had to bring back 7 musical instruments or accessories, 4 of which are mine - the other 3 a family members. 1) MPD 32 - pad on the MPD was broken when unboxed. 2) 80 key midi controller - missing power cord. 3) Desktop boom arm to gold microphone when playing games on computer - spring was broken 4) Shockmount - After spending 30 minutes or so being reassured that it absolutely would fit my microphone that came with my Scarlett solo studio (that was in a box right behind the cashier when I stopped in to grab it) I get home and the shock mount DOES NOT fit the microphone. The rep in the department didn't even bother to check if it would have fit. 5) Today - to start off I bought a new fender telecaster from the store 2 weeks ago, I work a lot so haven't had time to actually sit down and jam. Today I get time to play my new guitar - awful fret buzz on the 1st and 2nd frets. I'm like "cool" now I have to bring yet another instrument back to be tweaked or corrected. I bring it back and the guitar tech was AWESOME and helped me out fixed the fret buzz by adjusting the truss rod, and other things (I know very little about the guitar tech trade) but he got it to go away and that made me super happy. My issue with this experience is I found out that I was never offered a "guitar set up plan" which would cover 8 full guitar set ups over a year to prevent these issues. And now I only have 7 more days to add it on to the guitar to cover it. Why wasn't I offered this at the time of purchase? Why do I consistently have to bring instruments back to be fixed or because I was given poor information? And why should I continue to bring my business to this store? After 5 long years of driving back and forth due to broken instruments and miscommunication I must part ways with Sam Ash. Thank you for your mediocre service.
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