I have had about two employees that were helpful and nice here before. The problem is that I have had to come into this store MULTIPLE times because of the service or my phone acting up. My older phone I didn't get that worked up about because it wasn't a new phone and wasn't very expensive. BUT I had Sprint for 2 years and had an upgrade last November. The phone (Samsun Galaxy S III) was for promotion for $50 for Black Friday. So I decided that it was a good time to upgrade and would be saving a lot of money. For some reason the employee sold me the phone for $150 and said that I would get a $50 mail in rebate. But it still didn't make sense that I was still paying $50 more than what it was advertised. When I asked him about he didn't make much sense but I had waited in the store for about 2 hours so I bought the phone. I NEVER got the mail in rebate and when I contacted the store's manager he said there wasn't one for that phone (which I was obviously told by the employee) and did NOTHING about it. My bill had gone up because of fees and all this other stuff that was NEVER explained to me. So that had me frustrated. I contacted customer service (more than once) and have had trouble every single time. NO ONE will do anything about the problems I've had. Not to mention the service IS TERRIBLE. I don't get at minimum half of my incoming calls and the phone doesn't connect when I try making outgoing calls, even if I have service bars. 90% of my phone calls are dropped or lost, even when sitting in the same exact spot while on the phone. Text messages don't even come through sometimes for many hours and some I've seen sent to me on other people's phones didn't come through to me at all!! It's ridiculous. And I am aware that they're working on the towers and that is why the service has gotten even worse than it was before but they won't tell you that and they refuse to do anything for their customers because of it. The ONLY pro about Sprint is that they have an unlimited data package. I am so sick and tired of the service as well as customer service that I am going to be cancelling my service with them as soon as I can afford $300 to cancel it AND then start a new service with Verizon (who is GREAT- I had them before I went with Sprint). When I originally signed up for Sprint my bill was under $80 now they have somehow managed to creep it up to $109 for fees and charges I was NEVER told about when I purchased my new phone. TERRIBLE TERRIBLE SERVICE. I would NEVER recommend someone to get this service. Pay the extra money for a service that actually works and that the customer service is good.... Which would be Verizon in my opinion. But ANYTHING has got to be better than Sprint!!!