| rev:text
| - Food and alcohol deserve 4 stars - very standard classic spanish/basque tapas executed well, very creative and delicious specialty cocktails.
Ambiance and service deserve 0 stars - overly loud dining room, unnecessarily lazy staff and servers.
For the details -
Firstly, Jaleo messed up my reservation. I originally had a res for a party of 6 people @ 6PM on Friday. I called 3 days prior to change to 8 people @ 7 PM. I didn't get a confirmation call the day-of which I thought was weird. Sure enough, they never changed the original reservation and since we were "an hour late" when we arrived, they had already given up our table. They did seat us immediately but had to squeeze us into a table meant for 6 right at the front of the restaurant by the bar and hotel escalators. Yuck. And, as noted by many here, the main dining room is certainly loud.
I also think it's ridiculous that they don't answer their phones before dining service begins. Having to wait til 8PM on the east coast to call and make (and then change) reservations was ludicrous. This is probably also why they don't call you to confirm.
So, we were seated and the waitress came around to take drink orders and informed us that, in her exact words, "the kitchen is broken" and they were doing all the cooking on the grills in the middle of the restaurant, so there were a few dishes that weren't available. She didn't specifically mention which, of course.
We got our drinks and they were all amazing. The famous G&T, sangria, some gold sparkly drink, a drink with instructions on how to drink it (dip this into this, then put this in your mouth, then sip this, then do a dance...)
Now, I'm a tapas whore, and the menu at Jaleo is very much standard classic tapas, nothing really out of the ordinary. So I go to order 6 of the usual suspects for my wife and I. They couldn't make a single one of them. Well, what can you make then? "Well nothing from this side of the menu or that side of the menu." So...let me try again...what CAN you make?
Wound up figuring things out and placing our order, and the tapas started arriving shortly thereafter. Except the runners kept coming to my side of the long table, saying to me what the dish was, and then putting it down in front of me. So I had to turn into the waiter, loudly screaming across the table to see who ordered each dish and then passing it down. I finally got fed up around the 8th plate or so and started forcing the runners to do their job and figure out who ordered each dish so they could place it in front of the right person. For.every.single.dish. Ugh.
Also, there were a few dishes we had ordered doubles of that we never received.
Thank god the food was good. We probably ordered every dish that was available and none disappointed. Winner of the night in my book was the lamb ribs. Fall-off-the-bone delicious. Other mentionables - patatas bravas were potato chips which was a neat twist, and the romesco sauce had an interesting smokey flavor. Otherwise, as I said, pretty standard stuff all executed well.
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