Don't get me wrong, the chicken is good, and you'll never get attitude from the person behind the counter because you don't speak Portuguese. The thing that lowers their rating from me is they never have chicken ready in the early afternoon. While I understand that it probably takes a while to prepare and you can't have everything all the time, I don't get why they open with a sandwich board outside promoting a chicken special when they don't have chicken yet.
Their competitors don't have this issue, so I go there instead, despite the fact that I really do want to support these guys.