I have to say that they are way better than their competitor. First of all we just had a large delivery made to our house by Lowes. A couple of our items got left off our order. (No fault of theirs, computer issue) Even though it wasn't really their fault that the items got left off, nor was it ours. They found the issue quickly, and even had the missing items delivered the very next day! So much better that those other guys! Who coincidently DID botched up a delivery to us and refused to redeliver, instead offered us a new delivery date of 3 weeks out.
When I went in to find out the issue with the delivery the people at the service desk were awesome too, trying to quickly figure out what happened. Their products usually cost a little more that the other guy too, but that's the price you pay for good service though. lol Thank you Lowes!