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| - Where do I begin.
Pulling up to Zero Degrees at 8:30 this evening, my group and I felt pretty good about our choice for a late night sweet tooth fix. There was a lively crowd gathered outside and inside the cafe and a long line of guests waiting to place an order. Surely this place must be top notch to attract so many patrons!
Fast forward 2 hours....things certainly had turned out quite a bit differently than we anticipated.
When we arrived at Zero, there were probably about 20-25 people ahead of us waiting to place their orders. About 45 minutes later, we finally made it to the cashier. As if the wait was not enough to dampen our spirits, when we glanced towards the counter next to the cashier, there were 45ish cups lined up waiting to be filled up with customers orders. This was a bad omen indeed. We decided we had waited this long so we might as well place our orders and just wait a little longer. After all, they were just drinks and it should not take too long to burn through all those waiting cups on the counter.
For the next hour, we watched in horror as employees behind the counter wandered aimlessly in a daze as if they had just crossed the great Mojave barefoot without water for days. Rarely were any of them observed actually making anything but instead just doing an endless shuffle amongst each other, trying to search for this thing or that thing that may or may not be required to make whatever the next order was. It was as if they had all just been hired hours earlier with no training whatsoever.
About 45 min into our post-order ordeal and after I sent a nasty gram through Zero's website "contact us" section, a general manager emerged from the parking lot and wandered into the back of the cafe for a few minutes. When he came back out, I decided to approach him and enlighten him to the absolute catastrophe that was unfolding in his store. When he asked my name and then realized that I was the one that just sent the nasty gram, he apologized and said they were having staffing issues.....obviously. No offer for a refund or any other kind of solution.
15 minutes later, and with no help from the general manager, the dazed and confused employees managed to complete our order. Amazing!
So after 1 hour and 45 minutes, I was finally able to enjoy my beverage. Not once did one of the employees apologize to me or the zillions of other customers who were waiting endlessly for their orders. No refunds were offered. It was just business as usual for all behind the counter. I could not and still cannot believe I waited that long for a simple drink.
Take my advice....DON'T get in line at this place. You will wait hours. They have zero visible management, nobody knows that they are doing, they are hugely inefficient, and they are unapologetic. You will regret it.
If I had to guess, in their current state, Zero Degrees will be a short lived phenomenon...at least here in Las Vegas.
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