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| - WOULD I RECOMMEND THIS STORE to anyone? ONLY if you ask for Mark Para.
This place was tough... it felt like a lifetime sitting there watching others feel the same way. Everyone patiently waiting for service, crossing our fingers that our name would be called next. Ha ha ha
Thankfully, the representative helping us was awesome and saved the day! We were there for over 3 hours! First, my husband took care of things in his company's Business account. By the time it was my turn, I was exhausted and hungry... no, I was STARVING. I just wanted to leave and figure things out on a different day. The representative that helped us is Mike Para. I think he knew that I was no longer interested in the services based on my responses but he was still patient with me. Mike is very knowledgeable, he knows the company, his products, and services. I had plenty of time to look at phones while I waited and I was not sold on any phones or accessories - nothing. I just kept thinking of coffee, a big fat juicy burger, and dreaming of at least a vending machine inside their store. Being in this store can be depressing, especially when there's one or two of their reps just standing around...
Anyway, Mike asked me a few questions to address my needs and concerns. 1, 2, 3... directs me to one side of the store and says, 'Have you seen this phone?' and I'm like, 'I don't like Motorola phones.' He goes on to tell me it has this, does that, options for this and that too. *snap fingers* Just like that, it was the phone that I didn't know I needed. Took 5 seconds! Freakin' Ay!!! But, that wasn't all. I wanted my bill cycle to start on a specific day, wasn't excited about any of the hundreds of cases available on the sales floor and I still needed to port my number from another carrier. He was able to do all of that in less than 30 minutes. I finally found a case I liked but not in the color of interest... Mike went to the back to look just in case and BOOM he had found the same case in the color that I wanted! So I ported my phone # and that was it. It almost seemed too easy. I didn't have to wait in the store for the actual transfer but it happened in less than an hour of activation.
Haven't had any issues with the service but I was traumatized by the experience at the store. I don't want to go back. Customer service over the phone has been great. They have been very thorough with everything.
Verizon coverage... Great!
Cost of service... expensive
Cost of phone... expensive (with or without a payment plan)
Verizon Wireless store... BAD - your team should really consider making appointments or having a fast checkout for simple things. I'm sure not every customer has a complicated request. Waiting 3 hrs for NEW SERVICE that took 30 mins to set up is unacceptable when you still add an ACTIVATION FEE to get the service in the first place.
Mark Para... 10 stars - the only reason I survived your store.
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