We are having a pool built by Dolphin! This is our first pool being built so I had to do a lot of research & I was little worried about making the correct decisions about everything! With my luck I had a sales man named Gary white come to meet me that was not customer friendly even though he came late in the evening to accommodateMy schedule!
Keep in mind Gary does things the old school! He doesn't print out 3D dimension of the pool for you to see that gives you clear picture of the pool! So he draws the pool on a piece of paper of what the pool looks like along with depth & dimension! It looked very different & difficult to picture it like you would with a computer 3D!after he drew pool plan diagram & Gave me a price that I agreed with it next day I paid a deposit to start the work!
a week later I noticed that Gary included in the price a wall to cover the pool equipment that was $50 a foot! 10ft wall $500. also Gary decided to Increase my pool decking by $1150 more with out my knowledge. I called the company told them I didn't ask for those & they gave me credit back! But where I wasn't so lucky & was too late is the pathway from patio to the pool is about 10ft. So Gary decided to reduce my decking so he could use the extra concrete for 5 huge ugly concrete 5ft long 2.3 wide steps to get to the pool. I had no Idea that he was going to use concrete to make steps! I thought it was going to be the kind of tiles you see big tiles steps in people's back yard from Home Depot kind! To my dismay I was upset & called dolphin pool spoke with Scott (manager) to have them remove them, he told me they won't because you signed off on it! I told Scott nothing on that diagram Indicates the steps were made out of concrete let alone making my pool decking smaller because Gary decided to use it for the pathway! I told Scott he knew We had never had pool built before & he could have explain it to me if I Would prefer to have bigger pool decking rather then use the concrete for steps? I would have told him I will have the cheap tiles put in when I do the landscaping! Scott told me we will not remove the steps & told me I can give you a price for how much it would cost to remove them! I told him I'm willing to pay $100 to have them removed but add that extra concrete back to my decking like it should have been in the first place! I also told Scott who in their right mind would want to reduce their pool decking so they could have huge ugly concrete steps? Scott told me why didn't you mention it before? I told him there's nothing in the contract or pool drawing indicating the steps are made of concrete! His answer was still no! So if your reading this & your shopping for a pool This dolphin pool company is not for you! They don't look for your best interest, they don't explain things thoroughly for first time customers.& sometimes no matter how much research you have done it doesn't hurt to have a company or the sales man from that company to have clear conscious & be helpful to care for you & explain the process like it was being built for his own kids! This company should not be trusted because they don't look out for your best interest & that's my warning to you!