they are not very prompt with their service. the manager will quote that a service takes shorter than what actually is necessary. beware. an oil change is not 30 minutes, it can take over an hour sitting in the waiting room.
they have not been very accurate with quoting prices, as well. I had some service done on my car that they originally quoted to be $300. by the next week (they had my car forever) it was nearly $1200. I understand they may have found more
problems, but every day it was something different.
often times when I leave my car there for an oil change, they forget to call me to let me know the car is ready. I'll be waiting for up to 5 hours for my car till I finally phone in and they tell me that it's ready.
most people come here out of loyalty, because it's been here for so long. my family has been going here for 15+ years. now that I have control over my car and I'm paying for the services, I'm going to look somewhere else.