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  • I'm a customer that has decorated my whole home with Pottery Barn furniture. i was there Friday night March 6th 2015, at about 6:00pm returning $250.00 worth of drapes with the receipt. This was at the Pottery Barn on Camelback in Phoenix. I hadn't been able to find the plastic packaging they were in. I misplaced them and felt really bad about it. I even called in advance and told Pottery Barn about my problem with not being able to find the packaging. They told me to bring them in and return them anyway and they had packaging to place them in......no worries. I brought them in Friday night for the return and boy, did I get a scolding like I was a child from the Manager. I told her I had called in advance and talked to a sales women about the problem. She said, "Well, I'm the Manager and we just don't take returns without the packaging! " blah blah blah. I felt she was lacking in professionality with a big attitude to boot! She demonstrated very poor customer service. I think she needs to be called on the carpet for treating a customer like a child. Scold scold scold! Yes, she did let me return them.
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