Charged my card an extra $172 for no reason. I attempted to call finance department and manager department. Both phones kept ringing and I had to leave voicemails. Never received a phone call back. When I called the front desk asking for their direct number so I didn't have to keep being transferred they told me that no department in the hotel has direct lines and that I have to keep calling the main hotel number. I travel a lot and have never had my credit card charged without my authorization from a hotel. My bank is currently dealing with the issue now.
Update: Although I received a comment below on my review, I never received a call from the hotel for follow up. I guess she just wanted to appear helpful to other yelp users. The guest services department is extremely rude and unprofessional. You cannot get in touch with a manager to save your life! Nobody picks up the phone and they never return voicemails. DO NOT STAY HERE