In five bullet points:
*Good service. The waiter was attentive, and delivery was awfully quick. Their decor is also kinda tasteful too.
*Really bland food. The menu is one of the shallowest I've seen from a real chain restaurant in years. The minestrone in particular had an issue, being spiked with some spice that way overpowered the flavor and made it horrid. The toasted ravioli appetizer was better than their "signature" cheese-butter pasta.
*In hindsight, should have gone to CPK or somewhere else instead -- if you want real Italian, there are local and better chain places from which to get it -- Olive Garden (of which there is one across Chandler Blvd, north of the mall) and RigaTony's both come to mind. This is a restaurant for large families that need cheap, fast food. (This is probably why their meals are "complete" meals.)
*The previous occupant of the OSF space was a restaurant called Garduno's, featuring Mexican food. They did better at food than OSF.
*How has this chain not only been in business for 42 years but expanded throughout the West and into select markets east of that? (St. Louis, Indy, Minneapolis, Louisville)