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| - To anyone that owns a business: go to Rob Wagner Auto Body for a lesson in customer service. I GUARANTEE you have never in your life and will never in your life meet car guys as nice, down to earth and helpful as these guys.
I got a new MINI Cooper about a month ago and about a week or 2 after I bought the car, I came outside and someone had hit the rear passenger corner of my car. It made me sick to send in my first car payment for a car that was dented and banged up so I had to get it fixed. The area that was damaged was minor and had it been a few years into the future I might have let it go but I just bought this car and the repair was more about my mental health than anything.
I actually found this place on this website and it had great reviews so I booked an appointment for an estimate. I had to cancel my first appointment because of getting sick, then went on a vacation and 2 weeks later when my fiancé called back (he had called for me the first time)to make another appointment for me, Rob remembered his name. That in itself is impressive. It was my 2nd estimate and even though it was higher, I chose to go with Rob Wagner because of how extremely nice, thorough, helpful, and kind he was. He explained everything to me. And he explained WHY it was higher than the other estimate, point by point.
I picked up my car yesterday and the work they did is PHENOMENAL. And when I went to pick up my car, they treated me like an old friend, offered me and my fiancé a candy bar, and told us a few funny stories. It was such a wonderful experience. If I or anyone I know ever needs work on their car in the future, it will be done here.
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