Excited to have my hair cut, base and highlighted as a new customer to the salon. Appointment was at 4:00pm but surprisingly I waited for an hour in the lobby. The front desk staff finally approached me to say, "she will be right with you." I waited another 20 mins then my stylist took me back. After my hair services; it was 8:05pm. Dinner plans were cancelled and disappointed in the way the front desk staff, stylish and owner handled this situation for a 4:00pm appointment. Unacceptable and not professional!