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  • I'll start off by saying I don't have much experience with this store, but I recently ordered an item online and went to this location to return it (all online orders are returnable in-store). I gave this 2 stars because while I had a very frustrating experience, the cashiers I interacted with were very nice and the issue was not their fault. To do the return, I showed my confirmation email with the itemized receipt, but the cashier said he wasn't able to use that. After calling over a supervisor, she told me I should've received a second email with a bar code (I hadn't). Then she suggested to look me up by phone number. This worked and she left, leaving the cashier to refund me. But I swiped my credit card and it turned up "not authorized". We tried over and over and over again to put the money back on my card but it wouldn't work and my only other choice was a gift card. I really didn't want a gift card because I don't shop here much, so the cashier next to him offered to try her register. She also had trouble looking me up even by phone number and had to call the supervisor over again to help with that. Then the supervisor left again... and again, my card was declined. After causing so much trouble and feeling frustrated, I just decided to take the gift card, but then I called my bank on the way home and they said there was nothing wrong with my card, the transaction never even made it to them. They said the problem was with the way the cashier keyed in the return or there was a problem with Burlington's computers. I'm not surprised, but now it's too late to get my money back because it was already put on a gift card. I wish the supervisor had been a little more helpful and in-tune to what was going on in her line so that I could properly be returned my money.
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