After a recommendation from a friend, I purchased a gift card as a holiday gift for a coworker from Civello in December 2017. I was looking forward to using our gift cards together. The gift card never arrived. I emailed four different times. Twice asking when it would arrive and later asking for a refund. The last time I received a response was in February saying that I would be refunded. I have still not received a refund. What poor customer service! I saw on the Chicago location that someone wrote a similar review. Not okay.