Bagels: always stick with the pumpernickel and everything bagels. Their lite cream cheese is very good.
The service person at the register is a CONSTANT bottleneck. I completely agree with the other reviewers who leveled similar complaints. The woman treats the cash register as if she is performing DNA analysis.
I never ask these folks for any bagel preparation whatsoever. I simply buy a half dozen or dozen box, and then wait for the checkout blunder of the day. Today, she gave my bag of bagels to another customer and again could not properly manage checkout for either customer.
If you do want better service, go to the einsteins on 64th street and greenway.