Where to begin...
I've been using this pet hospital for over 10 years and WAS satisfied. Not any longer. Here's why:
1. The RUDEST front desk staff you ever could hire. I swear part of the hiring requirements must be to hire the rudest, nastiest, most uncaring people possible to sit at the front desk.
2. The price wars. Call and talk to the rude staff and you'll get quoted one price. Show up for the appointment, and the Shuck and Jive game begins. Prepare to pay at least DOUBLE what you were quoted.
3. Customer Service. There isn't any. None. Zip. Zilch. I asked to speak with the Office Manager regarding an issue I had with the last appointment. After waiting 7 days, with no contact from the Office Manager, I pulled all my animals (I have 10 animals) and am starting with a new pet clinic.
4. The Doctors. The 2 different vets I've seen appeared to be knowledge, but it was difficult to determine for certain. The vet spends the least amount of time in your presence as possible, so there wasn't much interaction nor information provided.
If you are looking for a warehouse approach to pet care, don't care about communication, price or quality...this is the vet clinic for you!