| rev:text
| - If you are reading this review, you are likely wondering why I gave Trattoria Giancarlo only two stars. I will now share my experience.
This evening, my husband and I along with another couple, decided to try this restaurant after hearing some positive reviews. We arrived for our reservation at approximately 8:15 and were seated promptly in the wine bar area. Our server, Wayne, was quite cordial and immediately greeted us.
From the moment we were seated, we began getting somewhat irritated by a large table two tables away from us. Apparently a birthday was being celebrated and the group of 10 women was exceedingly noisy. I kindly asked Wayne if he could suggest that the women tone it down a notch and he immediately responded that he would not do this.
The table next to us (and between us and the noisy women) also began to get irritated and asked the manager, Tony, to please see if the women would kindly be a little quieter. Tony refused quite rudely. The patron at the next table decided he would take matters into his own hands and ask the women to please quiet down and he did so in a very pleasant and cordial manner. They apologized and agreed to be somewhat quieter. At that point, Tony walked over to the sound system volume control on the wall near the bar and immediately turned the music up to an intolerable volume.
The patron at the next table asked Tony if he was doing that deliberately and Tony approached their table and abruptly told the man he had no right to tell other customers to keep it down. The patron responded that had Tony done it himself when he was asked, he would not have had to do it himself! Tony then told the man and his guests that they should just "agree to disagree and maybe this is not the restaurant for you." We overheard this conversation and were appalled that a manager would speak this way. The patron asked Tony if he wanted them to leave the establishment and Tony replied, "Yes." The two couples immediately got up and left the restaurant.
We decided to stay and continue our meal but were quite uncomfortable remaining in the restaurant. Not once did Tony come by to apologize for his behaviour nor did he ever approach our table to ask if we were enjoying our meals. Wayne, our waiter, also never spoke a word about Tony's uproar which was quite bothersome to us.
So, you are probably wondering, so, how was the food?
Our heirloom tomato, cucumber, feta and onion salad was very tasty. Our friends liked their mushrooms and polenta as well as the large insalata. My husband ordered branzino and specifically requested it be deboned in the kitchen. It arrived to the table whole and not deboned so he sent it back to be done. He said it was very tasty as was my snapper. Our friends enjoyed their lamb and veal chop. The portions were nicely sized and the sides were generous as well.
We elected not to have dessert as we honestly just wanted to leave the restaurant. We were surprised that given one last opportunity when giving us the bill, Wayne did not quietly apologize for the unnecessary commotion that went on during our dining experience. In addition, he should have quietly apologized for Tony's totally inappropriate behaviour.
Would we return? Never. Any restaurant that employs a manager that is verbally abusive to its patrons is not an establishment that we would revisit. Disrespect is something I would tolerate at MacDonalds, not at Trattoria Giancarlo.
Tony, you spoiled a lovely Saturday evening for two parties of four. You do not deserve to work with the public and are a detriment to Trattoria Giancarlo. Although you elected to not suggest to a noisy table that they be a little quieter, we on the other hand, have no problem telling everyone we know that they do NOT ever, EVER dine at your restaurant.
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