This review is just about their service. Its a normal bank with normal banking hours and normal banking fees...the difference is that this one is SUPER COOL to my little monkeys. They are 3 and 2 and tend to run a muck. I keep them in line but they can be a headache sometimes. Shaunna was amazing to them and brought out balloons...you think they were on cloud 9 (I love that little ones are so easily entertained). Marci is also really awesome as well. Keep up the good work...this is my favorite Citibank branch.