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Roughly a year and a half ago, I commenced an in-depth plan initiated by Dr. Scott Keith and Associates that involved orthodontia, extraction, implant, and final crown placement. As an adult, it was a long, arduous (and wildly expensive) journey that I was desperately awaiting to bring to a close.
This process was to all culminate in me visiting Dr. Keith and Associates for one final time to have a tooth//crown attached to my implant (that's just the screw inside your gum, fyi) so that I may reenter society as a fully-formed, all-toothed human. As I write this, I am currently without a canine tooth and also without a tray that aptly covers (they put in my final phase implant screw, which doesn't jive with my orthodontist's cover-up tray), so I have an empty gap and exposed metal where my right canine should be. I am also set to be married tomorrow.
At 10:15a this morning, Julie confirmed my 8:00a appointment. Wootie woot!! Tooth at last!!
At approximately 3:00p today (T-minus 24 hours to marriage), Julie calls again to say that the tooth attachment won't arrive.
After a year and a half of planning.
Dr. Scott Keith and Associates have been nothing but unhelpful and their ineptitude is positively glimmering. Good gosh, if I could give a dirty, brown star for incompetence. It is 100% their responsibility to manage their crown vendors and for me to hear about it less than 24 hours before my appointment (after 1.5 yrs waiting) feels awful.
I'm disappointed and cancelled my next cleaning with them as such, which proved equally as difficult: I told Julie I was scheduled for 02/16..... and she couldn't find it to cancel. After supplying the time of 2:30p, she managed her way around the busy calendar after a long while. Yipes.
Bottom line: They've got a lot of patients. Don't get lost in the mix. You are important and deserve to feel valued. Don't allow Dr. Scott Keith and Associates to irreversibly ruin YOUR day.
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