Updating my review once again. Piada was gracious enough to send me a generous gift card (thank you) and I went a few days ago to get my favorite pasta bowl. The service was improved based on my complaint, so do know they take these reviews seriously. The food was still great, I was greeted, no unnecessary attitudes that I experienced many times in the past. Staff was attentive. I'm gonna go a few more times before I do another update, but I think the way they handled the situation was was deserving of it's own update! Thanks Piada!