I purchased a Mac book today from the Newmarket location. Amazing customer service (yea!). I ended taking this new laptop to the Aurora location for setup. Picked it up tonight and just had the box slid across the geek desk. No walk through the check list no "any questions?". Got home and it asked for a password. After 20 mins of ripping my hair out, I called the store and was told,"oh it's nothing, just hit enter." (Boo!) THAT would have been a simple courtesy to extend to a customer that just bought a NEW laptop with all the bells and whistles. The Aurora location, (although close to me) is not my go-to store.