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| - I've been here just under 10 times; service was okay, and food was also okay, nothing exceptional. Prices are great. However, I went in one night about a month ago with my boyfriend and his 2 friends, and we had a terrible experience. Our waitress kept messing up our order (which happens so we don't hold it against her; it was pretty busy) but when we got our bill, she automatically charged us an 18% gratuity. When I brought it up, I said "Oh, you automatically charge gratuity for tables of 4?" And she rudely replied "Yup." And literally ran off. We were so upset because we had only noticed after we paid and tipped her. When I brought it up to management, they were so rude and sassy with me, and said there was essentially nothing they could do. They did say that she shouldn't of been able to access that option and that they do not charge automatic gratuity for tables of 4. All they said is "if you're ever inclined to come back, have a drink on us." We are all college students and we feel robbed of our money. The management didn't handle our situation professionally, and last I heard, our waitress is still working there even after blatantly stealing money from customers. Will never be returning there again out of principle. If you go here, I strongly suggest double checking your bill before you pay, because they also like to sneak in additional charges without notifying you.
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