We had an appointment and arrived on time but still ended up waiting about 30 minutes which was inconvenient due to the fact that with a 9 month old there mood changes rapidly. We made our appointment at a time were she had been fed and had a nap. 30 minutes is a long time for a baby. That is the one of the reasons they received 3 stars.
The photographer on the other hand was amazing. She was down entertaining my baby and got some really great shots. Courtney was her name. She was I quick and good.
It should have only taken about 10-15 minutes to print but again we ended up waiting for about 30 minutes. I figured it was OK because they would "make it right?" By comping us a sheet or so but nothing. Just wam, bam, have a good day and sorry.
I just find it inconvenient to have an appointment and to wait like a walk in customer.