Unfortunately I had the experience of coming here when all of the students from across the street descended on this place for lunch. They have a sign on the door about not bringing in outside food to deter the number of students, but there's no one enforcing it.
The staff member taking my order was nice and friendly. I took my receipt and drink and grabbed a table to wait for my order. And I waited...and waited. My co-worker who was with me that ordered after me got his order first. I get that some things can take longer than others, but we both ordered a burger. Then I waited some more. I finally got up to find out what was taking so long as my co-worker was almost done eating by this time. The cashier had disappeared into the back and was moving boxes or something around. There were three or four orders on the counter ready to go, but no one in the kitchen seemed to care and didn't bother to alert the missing employee from the front. She eventually came back to pass out the orders.
Overall the food was just ok. There's signs everywhere that make America's best fries. They're not even close to being the best of anything. Also, you're in Canada now and its obnoxious to be touting that line. The burger was nothing special. It was fine, but overpriced for what it was.
I'd like to give these guys another try maybe on a weekend or for dinner during the week as I'm sure the overall experience would be better when there isn't the student rush going on.