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| - Worst Buca in the history of Buca di Beppo!
I have been to many Bucas and this place is definitely the worst. I don't mind the pricing point of this restaurant if it lives to its standard. This location has been giving me bad impression of the Buca Corporation. We ordered Supremo Pizza, Lasagna, Chicken Marsala, Chicken Parmigiana, Prosciotto Chicken, and Calamari. I had a party of five celebrating a birthday. We were seated at the chef's table per our request and was utterly surprised that the place was empty on a Sunday night. Typically, when we go to Buca, we would need to reserve it far in advance in other places. I have to say this was a warning sign! A dead empty place, full of servers, but no customers. Anyways, we are able to see how the chef works and how the business was run by seating at the chef's table. When we were about to order, one of the chef has to re-do the order the third time because the fettuccine sauce was too watery, apparently the ratio was off when they made the batch, so the server kept coming back to the kitchen. After the third request to re-do, the server got pissed at the chef, then the chef just threw tantrums and left the kitchen. The manager at this Buca was fairly new and was unable to keep the situation in the kitchen under control. I was hoping that I didn't had to take our food back to the kitchen, since we were literally seated in front of the kitchen.
Lasagna was the worst here! It tastes like a frozen lasagne where the cheese crumbles easily. It was overcooked as well and dry as heck. I do not think it was the same recipe as other lasagna at other Bucas. What is worst is the manager also defended the chef that it tastes as good as other Bucas. I think the manager should get training on how to handle customer complaints and rectify the problem, instead of being defensive.
I highly do not recommend this place. I would recommend going somewhere local, mom and pops, and high traffic. I would have been worried coming here, knowing that the place is dead.
Apparently, I was not the only dissatisfied with the food here. There were two other tables complaining about the pizza and the food.
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