Visited this place twice: Once for burgers and the other for a carry out shake.
While the waiters walk around with t-shirts proclaiming their "greatness", the service here is poor, at best.
On the dine in visit, he never checked back on us to see how the meal was and we had to flag him down to get a refill and then again for a check.
Food:
Burgers are decent, nothing out of this world, but better than your typical chain restaurant. You get a choice of fries and we had 2 different kinds, both came out a bit undercooked and lacked a nice crisp/crunch that should be automatic in these "high end" burger joints.
Shakes are ok and the one we had was ~$9, which is highway robbery. There was also about 1/2 a portion left in the mixer after she poured it into our to-go cup. I asked her what she would do with that and she replied "We spill it out". I said that most would throw it in as a side car. She gave me a blank look and poured it in the sink.
So ~$9 for about a 12oz shake.
Customer service=ZERO.
Plenty of TVs all around to catch a game and grab a burger if you are in the mood and walking by, but definitely not a destination place.