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  • Extremely poor customer service. Received a phone call from them stating my balance was being sent to collections. After reviewing my financial records, I am not disputing the amount owed. I had credit card fraud a few months back. The account was set to auto pay each month. After getting a new card, I did not set up my auto pay again. Totally my bad. However, I was not contacted once by the gym or the company they outsource their receivables to. I then suddenly get a call saying my balance has been sent to collections. I went to the gym to speak to a manager. The front desk person asks me to take a seat, it might be a while. She made no attempt to call a manager over. I then walked up to another staff member, the training manager, to explain my situation. She gives me conflicting information - first she says we tried to call you but then states that a 3rd party handles their collections so they would be the ones to call. Which one is it?? I then get passed off to a membership manager. Same contradictory garbage. Then she finishes with "well what do you want me to do about it". At least some semblance of effort would have been nice to reach out to the collection agency and perhaps ask if I could just settle my payment at the gym right away. On my way out, I am given a collection agency phone number. I call the number and it is a non working phone number!! So I called the gym back to let them know and they state it is the only number that they had. They tell me I should go on the Golds Gym website to find the number. The only problem with that is that the gym is franchise owned, not corporate owned. So the only people who know what collection agency they use is the local gym. After being placed on hold for several minutes, they are able to tell me the name of the collection agency they use and suggest I google it to find the number. I'll be researching debt collection laws as I have a pretty good hunch they cant send you to collections without first contacting you. If I'm right I will definitely be filing a complaint with BBB, the FTC and whomever else I can.
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