As a priority advantage customer, it was time to have the furnace checked. I was given a two-hour window and a guarantee that I would be called 30-45 minutes ahead of the visit. Right on time, Julian phoned to let me know that he was about 45 minutes out. Julian was respectful of me and my time, was extremely friendly and knowledgeable about my systems, and didn't try to upsell me. My experience with Julian is one of the reasons why I am a Morris Jenkins priority customer!