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| - After reading some horror stories about pretty much every main furniture company in Las Vegas, we decided on RC Willey. We went into the store and were asked by several people if we needed help. Honestly I didn't find them very aggressive at all. We told them we were fine and just looking. But while they were sizing us up we were sizing them up! ( Be warned that if you ask a sales person to price some items for you, they do it in the computer and you are stuck with them the whole time... ). We just purchased a house and wanted to do two bedrooms, kitchen , and living room. We finally went through the store and decided on Tim Carillo. He was dressed professionally and just seemed to take his job seriously, not chit chatting and leaning and lurking around. We could not have picked a better sales person. He went through that store with us for hours. Moving end tables from one side to the other so I could see how they would look with the couch.. ( and truly being o-kay with it), Walking back and forth through bedroom sets before we settled on one. When we were having trouble deciding on a table that would fit in front of the sectional, he went all through that furniture store and showed us every one that would fit with what we were looking for. Telling us what they had a lot of stock in and what they had a little stock in.. ( The more of an item they have in stock the more likely you will get a pristine piece of furniture and not have to wait for a new shipment if something is damaged). Explaining the difference in furniture and why one was more then the other. We went with a beautiful king bedroom set ( San Marino wood and metal ) which looks amazing in the house, and had to purchase a mattress to go with it. He was EXTREMELY knowledgable about all the furniture and the mattresses. When we decided on a Montebelo marble table he took chairs from all around the room to set by the table so that we could get kitchen chairs that we liked. We came in early and left close to closing. There was one piece of our leather sectional that we would have to wait for delivery on, ( We were okay with this.) and he told us why and when we would get it. They took our money ( we paid in full.. no financing or anything like that.. Just can't give a review in that department) .
O-kay so the fun part was over. I am now worried now that the sale is final are we just a number? how is the delivery going to be? Will my furniture meet expectations??? Well, the next afternoon Tim calls us and says that he talked with his manager and searched warehouses in other areas and found the part of the sectional we were going to have to wait for and we would get it with our main delivery. SERIOUSLY went out of his way to do this and make sure we got this with our order if at all possible... The delivery was as scheduled and these guys were young and fast. They were super careful but very efficient. They made sure I looked all the furniture over before they put it together, after, and when it was in place. They answered any questions I had about caring for the furniture. AMAZING Experience. I truly believe that it was because we got Tim Carillo as our sales person. He was a true pro. Knowledgable about everything and willing to work for us. Not an eye roll in his head or a lazy bone in his body. He has EARNED our return business and we will frequent RC Willey for many years to come I am sure... I would just like to say that I have never met this guy before and have no vested interest on this guy at all.. but I STRONGLY recommend that you ask for him when you go into the store on N Stephanie street, you will not be disappointed!
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