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  • I stay here often for work as I have a trailer which holds freezers and I can hook them up here. I never have a problem ever, except this time. We arrive at 6pm and are greeted by an African American woman with eyelashes that are extremely big and fake. We require a room on the corner but every time we ask her for assistance in this she tells us nothing can be done or gives us blank stares as her response. We decide we can just use the outlets they have scattered all around the parking lot. We park, which is difficult with our trailer, just to find that NONE of the outlets are working. We walk back to speak with her again and she is just as unhelpful with this problem. Stating all the corner rooms are booked and maintenance in full leaves at 5pm so there is nothing that can be done. I explain our reason for staying at this specific hotel out of the hundreds of options in Vegas and she simply tells me if I cancel my reservation I will still be charged. I am of course outraged as when I was booking my stay I found a hotel in old Vegas (which is where my work is anyways) for only $20/night and I could have bought dry ice instead of using electricity but knew that this was a comfortable stay and the people have always made sure our needs were satisfied. Instead I spent almost $100 and still have to buy another $60 on dry ice. I am very displeased with this ladies customer service and with such a high demand like Vegas, you would think they would try harder.
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