I've always loved this place, but I've noticed a few things lately. (1) did you change your soy milk? Or is it just bad? Lately it has been very sour, almost spoiled like and I continue to go back hoping it won't be the same case every time. It sucks, I work in food so I don't go back and make a big deal out of it; but if I'm paying an extra dollar for a dairy substitute I expect it to taste like what it's supposed to (2) whenever I ask for light ice, my cup isn't full, which I don't understand- many coffee places do so with no problem; it's kind of embarrassing being handed a 6 dollar coffee that's half empty (3) I appreciate the effort in making guests feel welcomed and that your staff is involved with clientele but sometimes it is frustrating waiting in line for more than 5 minutes because your staff decides to have a long conversation with someone when there are 3+ cars waiting behind? Love this place but I just thought this input is needed.