Bogi was excellent. She answered the phone personally when I called to explain my issue (fog light and headlight out) -- and then gave me an estimate over the phone. After arriving to her shop, she went out personally to inspect it and replaced the bulbs herself right there on the spot (without having to raise the car as two other places said they would have to do) -- $49 vs. $70+ that the others wanted. I could tell by the way she was handling all of the many demands on her schedule that she's very conscienscious, thorough, and goes above and beyond for customer service.