I've been to other movie theaters that serve dinner but this place really doesn't know how to properly execute this. We went last night to watch Star Wars. We arrived early to ensure we can order food prior to the movie starting but no... we didn't see any waiters until the movie started. A good 1/2 hour into the movie and people all around us are ordering food. We couldn't pay attention to the movie.
When our waitress finally arrives, she informs us that there was a kitchen fire the previous night, and most of their food cannot be ordered. Really? Why am I just hearing of this? A great leadership team would have ensured that all employees communicated this information to customers. I went through two employees before reaching our waitress. We order hamburgers instead, since the oven was lost to a kitchen fire but no.... They were also sold out of buns. I order a drink to only be told I must choose another one. All around me waiters and waitresses are apologizing. Why would any management team put their employees through that? Complete morale killer for the staff.
Just when I though things couldn't get any worse... here comes out the food. My husband and I ordered the coconut chicken tenders. Mine had the Thai chilli sauce and his had the honey mustard. My husband asked the runner which sauce was this? She didn't know. She then became irate and threw the food down, told us she wasn't the cook and continued to walk away. The rudeness! Her running partner saw what happened and immediately apologized. He then took the food away and placed it in another section. It wasn't our food to begin with but miss attitude walked away before she could determine that.
Food finally arrives! Our $11 chicken was over fried, almost black and very hard. The $10 nachos were piled high with so many ingredients you could not see the nachos, making it very hard to use your hands. My $9 Pineapple Crush tasted horrible and watered down. My daughter was the only one who scored a great tasting Cesar salad.
If anyone rates this place with more than 2 stars they clearly have never been to a theater that is top notch in their game. Clearly they need a new management team.