I was hoping I wouldn't be one of the one-star reviews but... I am.
My family has seen Dr. Tolan before and he is awesome. However, the team here needs to be aware of the patients waiting to be seen. I arrived early, as requested, for my 9:20am appointment. We were checked in and ready to go at 8:59am.
Fast forward 75 minutes later and the waiting room is disgustingly packed and hot and smelly. I inquired when we would be seen and was told there is one patient ahead of us. I stated that everyone in the waiting room arrived after me, but that didn't matter. The appointment before me is going to be seen first.
So, should I imply that I can arrive 30 minutes late for my appointment and still be seen in order? I'm sure the staff would frown on ME being late.
So, we are in the exam room one hour after the appointment time. Pretty dismal. Hopefully this won't take another hour and more importantly, I hope someone actually takes action and fixes the issue.