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  • This ESA is the worst I have stayed in and I have stayed at ALOT of them. The major fault is staff training. They overbook, they don't communicate well and they are never around. The never around though goes for most ESA. They hide in the area to the left or right of the front counter. When I checked-in, I was told the only room left would be a Smoking room even tough I RESERVED a NON-Smoking. They over-booked. So it was 1st come. Nice way to start here. So for 3 days I stayed in a Smoking room. They gave me some ferbreeze, but it didn't work. I had some air freshener, which did only slightly better. Getting out of that room was the only way to breathe better. After being at this hotel for over a month, housekeeping alerted the manager the room I was in had Bedbugs. I was set to leave in only 5 days. This happened on a Friday. I didn't know about it until I returned from my day at work after 4:30 pm. The hotel didn't bother calling my cell phone. Why do they even bother asking for a phone number at check-in(!?!). So I was told to wash all my clothes and anything fabric, like my suitcases, would be taken care of by the exterminator. Speaking of the exterminator, I was told they would take care of it on Monday. They didn't show. I was told by the desk clerk on Friday she would keep me informed of suitcases. But it seems unless I ask, nobody communicates with me. So if you book a room at this hotel, better be here early in the day. And if you don't want bedbugs, stay away from room 307. Let's review: - Untrained staff. - Housekeeping is clueless when it comes to checking for bedbugs (they even trained new housekeepers while I was here). - If you don't see a desk clerk, look behind counter either left or right. - If you like chocolate chip muffins, better get up early. At least the air conditioner worked here for my stay.
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