I was very dissatisfied with the customer service of this pedicure, but ended up fairly satisfied with the final polish job.
I called ahead and made an appointment for 1pm. I was not greeted when I entered. I picked out a polish color and stood around for a bit until making eye contact with a woman in the middle of the salon who appeared to have an appointment clipboard. Told her I had called for a 1pm pedicure appointment. Stood around for a little longer, picked out a magazine, finally sat, then was told by a sweet school-aged girl that my water was ready.
Here is what killed me: I sat with my feet in lukewarm water for 20 minutes. It started out hot, but they left me sitting there for so long that it got almost uncomfortably cold. Just as I was contemplating walking out, the nail tech finally approached me. There was no eye contact. Taking my foot in or out of the water was indicated by pushing my foot.
On the positive side, the nail tech did massage my feet and calves very gently for a long time. So that felt good, though I was so worked up from earlier that it took me a little while to relax and enjoy it.
I got a chip on my big toe 24 hours after my pedicure, but that may have been my nail splitting a bit. The rest of the toes have looked fine for two and half weeks.