My wife and I used to frequent this joint regularly when the founders owned and managed the place. We enjoyed their company and no matter how busy, they would always come and chat and maybe sit and have a soda while we ate if time permitted. However, once they sold the business, it took an immediate and irreversible nose dive not only in food quality but most certainly in customer service. I took a group of my co-workers there as I was always talking it up but the owner was such a raging a-hole to every last one of us I was so angry and embarassed that I have never returned.
I started in the service industry as a dishwasher, then as a waiter, and ultimately as a full service catering event manager. I know beyond a shadow of a doubt that customer service is EVERYTHING in the food industry and this guy doesn't have it. Do yourself (and the valley) a favor and avoid this place no matter how tantilizing a $5 sack lunch sounds. There are far too many fantastic restaurants in this area to allow his ineptitude to perpetuate. Let him reap what he sows!