Horrible. I had a last minute emergency come up and had to call and cancel my appointment. I had been there multiple times before and never cancelled/was late. Jenny was rude to me over the phone and when I asked to rescheduled she refused and stated that I could only do walk-ins with her from now on. To be honest she wasn't even really that great at doing my nails and her colour selections suck so in the long run it all worked out cause I found a way better nail salon.